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Frequently asked questions

  • Admins

  • Dispatchers

  • Agents

  • Accounting

1. Can I generate reports and analytics?

Of course you can, using all the data captured on the system daily.weekly and monthly reports can be generated directly on your portal!

2. Does every user on the system have full access?

Every user can be assigned a set of permissions with specific views and actions that fit their job description.

3. How many users and drivers can I share access to on the system?

Unlimited users and drivers can be created on the system.

4. How many orders can the system handle?

The system is battle tested with millions of orders, so don't worry just keep growing.

5. Can we Integrate FleetRunnr with our exsiting systems?

You can user our open API to integrate your existing software with ours.

6. How long does it take to Go live with FleetRunnr?

Depending on the size of your fleet, but it usally takes 2-7 days.

7. How is my data secure?

Using GDPR data protection standards

8. Can I cancel my account anytime?

Yes, a monthly subscription can be cancelled at any time.

9. Who owns the data?

You, and only you. FleetRunnr has no right to your workspaces' data. All data will be deleted after inactivity.

1. How does the automatic dispatching be controlled?

Yes, Automatic dispatching can be turned off and on at your convenience

2. Can I manual intervene after orders have been automatically dispatched?

Of course, dispatchers can manually intervene before orders are sent out to drivers.

3. Based on what does the system automatically assign orders for pickups and dropp offs?

Routing engines takes quantity, capacities, skills, priorities, traffic, shift time and multiple fleet types.

4. Can we manage internal dispatching between warehouses on the system?

The system does handle next mile logistics between warehouses, and you can also track how many orders are in each warehouse.

5. Is FleetRunnr a last mile delivery software?

No, FleetRunnr is built to manage the entire delivery cycle from First , Middle to Last Mile operations.

6. Is your routing engine built for on-demand delivery?

Yes, our engine is built for both on-demand deliveries and standard future planning operations.

7. What does simulation mean?

It means you can use our algorithms to run what-if scenarios which depect real life. These simulations can drastically help forcast outcomes accurately.

1. Can I track the COD amounts,commission fee owed to me and order history?

Using the agent wallet feature you can now track all these metrics.

2. Can we edit customers dropp off information and time windows?

If need be you can edit the customers time window and dropp off information at any point and time, the routing engine will reroute your stops automatically.

3. Can a stop be reopened after we end it?

You can reopen an order that has been completed by mistake when needed

4. Is the route set by the system editable?

The system suggests the best route, but it cannot be edited on the app.

5. Can I use the app while offline?

Yes, the fleetrunnr app supports offline usability.

1. Can we merge billing and settlements into one invoice?

Using the merge feature found in the accounting you can merge both your setllements and billing into on invoice.

2. Does the system have driver payouts?

The system does support automatic drivers pay outs.

3. Does the system support multiple currencies?

Multiple currencies is a feature supported on FleetRunnr.

4. Can we integrate your accounting module to our existing software ?

The accounting module has API endpoints that can be integrated to your existing system.